Frequently Asked Questions
Everything you need to know about your CoolCabanas experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are your products covered by a warranty?
Yes, all our products come with a 12-month limited warranty against manufacturing defects to ensure you receive the highest quality gear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. We are working on expanding our reach to more countries soon.